Quality Management

Quality and risk management systems provide an effective management framework and a competitive advantage for those organisations in and around Townsville that embrace them.

Considerable evidence exists that quality initiatives have positively affected bottom line results for many organisations.

Whether assisting clients to reach ISO 9001 certification or developing an improved management system, we can help you to achieve positive, sustainable outcomes. This is evidenced by our regular clients and their improved business practices. 

A quality management system directs and controls an organization with respect to quality. The aim being to achieve improvements in efficiency and increase profits, in a manner which best fits the business operations. Poor-quality processes impact on products and services and can cost an organization dearly. A quality management system can significantly reduce these expensive shortcomings by utilising process improvement tools.

The Ishikawa diagram first used in the 1960’s, is the brainchild of Kaoru Ishikawa. Quality tools, such as the fishbone or ishikawa diagram can be useful to identify many possible causes for an effect or problem. A quality management system helps to ensure identified improvements are sustained.

  • Quality management system development
    • Policy and procedures documentation
    • Process mapping
  • Quality management system auditing
    • Internal audits
    • Gap analysis
  • Quality management system training
    • Quality awareness
    • Internal auditin
  • Integrated system development
    • QSE policy and procedures
    • Documentation




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